Personal Prompt Studio

Personal Prompt Studio is the part of AI Softphone that writes up your conversations your way. The write-up is made by prompts: the program comes with eleven, ready to use once transcription and a language model are connected, and you can change them in plain language, duplicate them and add your own. They are listed under Prompts in Settings → Processing.

Your LLM, your key, your control: connect the model you prefer with your own key, through a supported service or a compatible API — or a model deployed inside your organisation. With transcription on your own hardware too, both the audio and the transcripts stay inside your environment.

The prompts that come with the program

The second column is what the list shows under the name of the prompt: what it writes, and in which form.

Prompt	Form	What it writes
Summary	Prose	The main points, decisions and next steps in one short paragraph.
One-line summary	Prose	A short title to recognise the conversation in a list.
Action items	Items	Who agreed to do what, and when, with the words they said.
Topics	Items	The subjects that were covered, in a few words.
Names and numbers	JSON	People, companies, dates, amounts and references.
Category	Labels	Files the conversation under one of your categories.
Tags	Labels	Puts your tags on it, so it can be found later.
Red flags	Flags	Problems, with the evidence and the time in the conversation.
A question about this call	Answer	Answers a question you ask about one conversation, from its transcript.
Sales quality	Rubric	Reviews the conversation against sales criteria you can edit.
Support quality	Rubric	Judges how well the problem was understood and handled.

The forms are fixed shapes of an answer, which is what lets the program keep it and search it later: Labels are codes from one of your lists, Flags are codes with a severity, Rubric is a score with a reason and a score for each criterion, Answer is a reply with the words it rests on. The instructions that tell a model the shape are kept in Dictionaries.

Calls made in AI Softphone, meetings captured from the computer and imported recordings all go through the same prompts once they have a transcript.

Action items record what was agreed — they do not send messages, book visits or create tickets for you.

Making it yours

• Change what a prompt asks, in plain language: what it looks for, the answer format and the language it answers in.
• Duplicate a prompt to try a variant.
• Choose the model for each prompt — on your own machine or in the cloud.
• Set the order in which prompts run, switch them on and off, and make them conditional — that is done with the rules: for example, a sales review runs only on calls filed as Sales.
• Keep your own categories, tags and red flags in Dictionaries.
• Cap the cost with the monthly limits.

The original prompts and rules can be restored with Restore defaults under Defaults in Settings → Processing.